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  John Pope Lead Editor/Moderator
  70 Posts	About John Pope, a.k.a. JohnP@Dell, has been involved with social media since 2006 and computers since, well, let's just say... Recent Posts Higher Quality Reviews on Dell.com from People Like You Hooked on Video Lights…Camera…Panoramio-Enhanced Street Views Dell Mini 10 Makes Its Debut Check Out This New e-Mail Alert

  

  Jennifer Hughes Community Content Manager
  70 Posts	About Jennifer leads the content coordination for Dell’s social media properties. She has been involved with social media s... Recent Posts Cyber Sisterhood Reads from ‘Round the Web Cyber Sisterhood Reads from ‘Round the Web Cyber Sisterhood Reads from ‘Round the Web Cyber Sisterhood Reads from ‘Round the Web Cyber Sisterhood Reads from ‘Round the Web

  
  

  John Blain Gaming Guy
  63 Posts	About John has been active in social media at Dell since April of 2006, starting with the blog outreach team, and now as the ... Recent Posts Are Developers Suffocating the PC Game Industry with DRM? SXSW Interactive, A Gamer’s Adventure Part IV SXSW Interactive: A Gamer's Adventure Part III SXSW Interactive: A Gamer's Adventure Part II SXSW Interactive: A Gamer's Adventure Part I

  

  Chris Byrd Digital Life Liaison
  40 Posts	About Chris works closely with the online community on all things "digital life" and is known on Twitter as @ChrisBatDell. Wh... Recent Posts SXSW 2009: The First 48 Hours Check Out The New Dell Lounge Dell Design Studio Artist Interview: Tristan Eaton Part II Dell Design Studio Artist Interview: Tristan Eaton PockeTwit: Twitter Client for Windows Mobile Users

  

  Natalie M. Davis Manager, Global Operations for Community Team
  33 Posts	About Natalie and her team engage in conversations on Dell and non-Dell social media sites. She has over 10 years of marketi... Recent Posts A Little Bling in Every Chic Geek’s Step “And They Call It, Robot Love …” A Necklace By Any Other Name I Dare You to Hug Me: For the Inventive Chic Geek Making It Viral

  
  

  Jay Pinkert Raconteur

  29 Posts

  About To paraphrase the Bard, some are born great bloggers, some achieve great blogging and some have blogging greatness thru... Recent Posts Inspiron 15 Laptop: Sweet Spot of Form, Function and Affordability Launches on Dell.com The Swiss Army Knife of Laptops All's Right with the World: Inspiron Mini 12 Now Available with XP and Ubuntu The Gift of Gab Could be Worth $4,000 A Welcome Disruption: Inspiron Mini 12 Now Available Online

  

  Richard Bernier Dell Community Security Liaison
  28 Posts	About I have been with Dell for five years; two of those have been spent with the conversations group. You may have seen me o... Recent Posts April 15 Is Almost Here Hurry, Cut the Red Wire! Conflicker Malware Poised to Strike on April Fools’ Day Solicitation Overload Who Are You? You Are Who?

  

  Anne B. Camden Consumer Product PR

  16 Posts

  About Anne has been with Dell Corporate Communications for 10 years, proudly practicing product PR the entire time. Started o... Recent Posts Meet the Inspiron Mini 12 – Slim, Stylish and Well Connected Lights, Camera, Action! Movies and Music Now Pre-Loaded on Your New Dell PC About Those Ubuntu Mini 9 Hard Drive Partitions Update on the Mini Green Light for Ubuntu-Powered Inspiron Mini Shipments

  

  Ed Hassinger Software Engineer for Austin-based NetQoS

  14 Posts

  About It feels like I bought my first "IBM-compatible PC" just last year. And despite two decades and stints with nine failed... Recent Posts Some Day You May Own the Software You Own Congratulations Linux! You’ve Officially Gone Mainstream Produce Your Own Video, Stop the Country’s Decline! From PC to Boob Tube – Play Video Off The Internet On Your TV Important Life Lesson – How to Cope With The Loss Of Your Favorite TV Show

  

  

  Randy Gibson Imaging & Display Guy
  8 Posts	About Randy is a technical writer and senior analyst for the Dell Solution Network. A nine-year veteran of Dell, he specializ... Recent Posts A Familiar Name in Digital Photo Printing Diminutive Dell Projector Designed for Digital Nomads A Full-Color Printer That's Surprisingly Green Your One-Stop Solution for Photo Editing New Options for Home Theater

  

  Jesse Leonard Vista and Ubuntu Linux Liaison
  7 Posts	About Jesse Leonard, a.k.a. Dell-Jesse_L within the online Dell community, has been involved in the Dell Forums for eight yea... Recent Posts Hands-On With Dell's Wasabi Ultramobile Photo Printer Ubuntu 8.10 (Intrepid Ibex) Counting Down to Oct. 30 Firefox 3 Add-Ons Firefox 3 Download Day Logs More than 8 Million Takers Firefox3 Update

  

  RichardatDELL Two Ears, One Mouth Advocate
  6 Posts	About After a career in Canadian politics, Richard moved to the U.S. to build out a career in communications. He joined Dell ... Recent Posts Photographers: Tune In Marc Silber, Get Great Shots Marc Silber and the Fine Art of Photography RichardatDELL Finds a More Beautiful Way to View Photos on the Web That Dreamy Infrared Photographic Feeling Returns, Thanks to LifePixel Geotagging Your Photos

  

  Ellen Murphy Consumer Public Relations, EMEA
  5 Posts	About Ellen works on the Consumer PR team in EMEA. She has nine years of marketing and communications experience, ranging fro... Recent Posts And the Winner is …. SPOTTED – Red Carpet Reporter Dell at the MTV Europe Music Awards Dell signs Major Pan-European Sponsorship With MTV Dell UK Formula 1 Test Day Event at Silverstone

  

  Winnie Wong Alienware Marketing Communications
  5 Posts	About Winnie has been a part of the Alienware family since 2000, when there were only 64 employees on the payroll. Her passio... Recent Posts Over-30 Gamers Girls Just Want to Have Fun: More Women LAN Partying Immersive Gaming Microtransactions Becoming Major Issue with Gamers First Sighting

  

  Stefanie Nelson
  5 Posts	About Stefanie has been entrenched in online media since the mid 90s, currently runs the marketing communications programs fo... Recent Posts Dell Outlet Exclusive Twitter Deals How I Won The Battle of The Batteries Do You Jelly? What's in That? Google on Your Phone

  

  Michelle Mosmeyer Dell Communications Analyst
  5 Posts	About Michelle has been with Dell Global Communications for more than eight years. In that time, she’s worked in Executive ... Recent Posts The Science of Attraction Confessions of a Valentine’s Day Naysayer The Art of Affordable Escapism Parents, CHILL … Facebook Actually Benefits Kids Tech Tips for Those of Us With Wanderlust

  

  Vida Killian Dell IdeaStorm Manager
  4 Posts	About Vida has been with the Dell social media team since 2006. Her first computer-related memory involved BASIC programming... Recent Posts Meet George Jetson... Wow! That's a LOT of Ideas Help for Organizing the Help From Chemical Engineering to Chick Blogging - Huh?!

  

  Michelle Forde Dell's Red Carpet Reporter
  3 Posts	About Recent Posts Red Carpet Reporter – The Big Night Red Carpet Reporter – The Press Conference Red Carpet Reporter – I’ve Arrived

  

  Lionel Menchaca Chief Blogger
  3 Posts	About Lionel Menchaca (LionelatDell in Twitter) has lived and breathed social media for the last couple of years and wishes ... Recent Posts Microsoft & Netflix Agreement Coming Alternative to Roku for Streaming Netflix Vista Tip: Use Snipping Tool for Screen Captures

  

  Matt Parretta Dell Analyst Relations
  3 Posts	About Matt has been at Dell since 2006 and is responsible for relationships with consumer industry analysts. He spent four ye... Recent Posts New Tech Analyst Blog Spots Holiday Trends Dell Dock Gets a Face Lift Photography PhD Not Required

  

  Anna Hutchinson Product Reviews Manager
  2 Posts	About Anna manages Dell’s product reviews program and works with journalists and tech experts across the United States. She... Recent Posts It’s Not Just What’s In the Box That Counts "Techspeak" or Plain Talk, Dell Awards and Reviews Site Deals in Both

  

  Michael "Odee" O'Dell Team Dignitas, Managing Director
  2 Posts	About I've been a gamer since I got my first computer, a ZX8, in 1980. Last year I was able to fulfill a lifetime dream and t... Recent Posts “Frontier” Views on Current, Future State of Gaming Join Team Dignitas Live on WebCam at the M Festival Tomorrow

  

  Kara Krautter Foodie in Training
  2 Posts	About Although I spend most of my day managing the Small Business blog for Dell, any free time I have seems to involve food. ... Recent Posts Sharing Your Love for Fashion Just Got More Fun Online vs. Print: Where Do You Find Recipes?

  

  Jennifer Allison Global Consumer Internal Communications
  2 Posts	About Jennifer joined Dell’s Corporate Communications group in 2006 to focus on executive and employee communications for t... Recent Posts New Dell Products at CES 2009 Separating Ourselves from the Animals

  

  Deborah R. Wood Independent Communications Consultant
  2 Posts	About Open to learning about almost any topic and a professional interest in helping people communicate in new and traditiona... Recent Posts Mind Your Social Media Ps and Qs Passionate About Your Stuff? Check Out itaggit.com

  

  Jacqui Zhou Lead Editor/Moderator of Direct2Dell Chinese (http://chinese.direct2dell.com/)
  2 Posts	About Born and raised in Shanghai, China, Jacqui always wanted to travel and see the world. After she earned a college degree... Recent Posts “Bandit” Cell Phones: Part II “Bandit” Cell Phones Find Favor Among Chinese Consumers

  

  Bill Bivin Community Liaison
  1 Posts	About Bill works with the online community as the Community Liaison for laptops, and has worked at Dell since 2003. His Twitt... Recent Posts What's Your Mini OOBE Look Like?

  

  Andrew Ford Head of marketing, corporate accounts, Dell Europe, Middle East and Africa
  1 Posts	About Andrew is a keen internet, e-mail and social media enthusiast, and has worked in the IT and telecoms industry since the... Recent Posts Your Data -- How Much is Out There? Is It All Bad?

  

  Chris Kinnair
  1 Posts	About Chris "Blackmane" Kinnair is the world famous Team Dignitas Call of Duty 4 leader and when not practising to win tourna... Recent Posts Chris "Blackmane" Kinnair Reviews Warhammer Online

  

  Bob Blomquist Senior Manager, Electronic Media
  1 Posts	About Bob has spent 15 years at Dell working in a number of communications roles ranging from video productions to broadcast ... Recent Posts Social Network for Pedal Mashers

  

  Richard Margetic Global Online Digittante
  1 Posts	About Richard has been with Dell for the past three years with earlier stints at IBM, PwC and Microsoft, all in online. His I... Recent Posts Xobni|inboX

  

  Ricardo Guerrero Global Online Project Manager & "Twitter Dude"
  1 Posts	About Hailing from Colombia, South America, Ricardo has worked at Dell since 1999 as a content developer, and most recently ... Recent Posts Twitter: It’s Not Just TMI About Your Friends!

  

  Kerry Bridge Dell EMEA Digital Communications
  1 Posts	About Recent Posts Exclusive Interview with MTV Nominees ABRI at GiTEX

  

  Dawn Lacallade Lead Stormchaser
  1 Posts	About Dawn has been with Community for several years and is currently the Lead Stormchaser for Dell Ideastorm. She has been w... Recent Posts Wii Fit: Who Says Exercise Can’t Be Fun?

  

  Mary Ellen Krautter
  1 Posts	About I've been on the cutting fringe of the technology world since 1981 when my husband brought home one of the first person... Recent Posts Coming Out of the Closet: The Ideal Home Office for the Not-So-Techie Gal

  

  DJ Moe DJ With Dubai's Channel 4 FM
  1 Posts	About DJ Muhannad Al jazireh (aka DJ Moe) was born Aug. 14, 1969, to parents who still haven't the faintest idea of what to m... Recent Posts One Step Closer to the European MTV Music Awards

  

  MoneyGuyBK
  1 Posts	About MoneyGuyBK is one of our most active and helpful customers on the Dell Community Forum, where he has earned “Supersta... Recent Posts You and Your Idle PC Can Help Humanity

  

  Debbie Gormley Care Community Liaison
  1 Posts	About I’m a native Texan, Austinite if you will. I don’t think I’d ever move away from here but there are many other pa... Recent Posts Shopping on the Internet

  

  Shaun Clark World Class Gamer
  1 Posts	About Shaun Clark (game name Apollo) is a name that has been partnered with command and conquer since the release of EA's tit... Recent Posts My Weekend at the M Festival in the UK

  

  Amie Paxton Dell Channel Community Manager
  1 Posts	About With over nine years of interactive program management in technology and advertising, social media is transforming Amie... Recent Posts Online Resources for Baby Names

  

  Stuart Wallock Dell Senior Manager, Global Community & Personalization
  1 Posts	About Loving new tech things to play with since I started gaming on my Atari 2600 way back when, I have been working with Int... Recent Posts New Dell Special Art Edition Laptops

  

  Mark Horner Team Dignitas
  1 Posts	About Recent Posts Coming Home a Winner

  

  Eric Erway Program Manager, Global Online
  1 Posts	About Eric serves as a program manager for Dell’s Global Online team, working with multiple groups to translate customer re... Recent Posts Making Technology Work for You

  

  Gunther Hoffmann Team Dignitas
  1 Posts	About Gunther "SiS" Hoffmann, of Antwerp, Belgium, is a member of Team Dignitas and ranked No. 1 in his home country for Trac... Recent Posts Dell-Sponsored Team Dignitas Wins Another Gaming Tourney

  

  Rick Scott
  1 Posts	About Rick is a PADI open water scuba instructor and photographer. He splits time between his home in Austin and his ranch ne... Recent Posts For Under $500, Gear Up for Amazing Underwater Shots

  

  Todd Smart Dell Community Outreach Administrator
  1 Posts	About My job is to support our Community Liaisons as they help to resolve customer issues. I’m originally from Western New ... Recent Posts Wireless Networking is Great, But There Are Practical Concerns

  

  Camille Nisich Global Communications Operations Manager
  1 Posts	About Camille returned to her roots in 2007, joining Dell’s Corporate Communications team after nearly seven years in the c... Recent Posts When Your Photo Filing System Fails You

  

  Mary Ellen Gitachu Dell Corporate Communications
  1 Posts	About ME (EMMIE) works in corporate communications at Dell. Originally from the East Coast, she’s tracked around the states... Recent Posts Over the Net and Through the Webcam to Grandmother's House We Go

  

  Kathryn Diana Dell Product Reviews
  1 Posts	About Kathryn is a member of Dell’s product reviews team and works hard to get products into the hands of gaming journalist... Recent Posts Brass knuckles?! Genius!

  

  Geoff Knox Supervisor, Global Operations for Community Team
  1 Posts	About Geoff has been with Dell since 2005 and has been working with Dell’s social media efforts since 2006. He has been a f... Recent Posts To Be, or Not To Be, on the Vista SP1 Bandwagon?

  

  aikiwolfie Frequent Contributor to IdeaStorm
  1 Posts	About I got my first Atari when I was only 2 years old - 1980 I think - and I've had a computer of some kind ever since. Past... Recent Posts Thoughts on Simplifying IT and After-Sales Support

• 

  • Cyber Sisterhood Reads from ‘Round the Web
  • Brass knuckles?! Genius!
  • Are Developers Suffocating the PC Game Industry with DRM?
  • Cyber Sisterhood Reads from ‘Round the Web
  • April 15 Is Almost Here
  • Cyber Sisterhood Reads from ‘Round the Web
  • When Your Photo Filing System Fails You
  • Hurry, Cut the Red Wire!
  • Conflicker Malware Poised to Strike on April Fools’ Day
  • Cyber Sisterhood Reads from ‘Round the Web

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About: aikiwolfie Frequent Contributor to IdeaStorm I got my first Atari when I was only 2 years old - 1980 I think - and I've had a computer of some kind ever since. Past IT jobs I have had are a flat panel test technician, a freelance Web designer and currently I work in document imaging.

Recent Posts

1. Thoughts on Simplifying IT and After-Sales Support June.25.2008_6:52 am

   Categories: Customer Service

   Customer service is an emotive issue for many Dell consumers. My experience on IdeaStorm and Dell Forums has shown me that many consumers have encountered problems with Dell’s customer service. Inconsistent short-term special deals, poorly designed marketing and poor telephone support have left many customers feeling disgruntled and ripped off. The following is my opinion […]